The medical answering service
with an AI receptionist built in.
A medical answering service has one job: make sure no patient call goes unanswered. AI Phone 360 answers every call to your office 24/7 — screens patient calls, runs insurance pre-checks, routes urgent symptoms live to the triage nurse, books visits, and sends reminders — keeping the front desk focused on the patients in the waiting room. It’s the automated medical answering service that covers after hours too, without per-call fees.
medical answering service handles every call type.
Trained on the calls your industry actually gets — not a generic answering script.
New patient intake
Collects name, date of birth, insurance, and reason for visit, then opens a clean intake record for staff.
Insurance pre-checks
Captures carrier and member ID, runs an eligibility check, and flags out-of-network plans before scheduling.
Appointment booking & reminders
Books physicals, follow-ups, and consults into your EHR calendar and sends 24-hour reminder SMS.
Symptom triage routing
Listens for urgent keywords (chest pain, shortness of breath) and routes those calls live to your triage nurse.
The calls you stop dropping.
- Free the front desk from the phone
- Never miss a new-patient inquiry
- Urgent symptoms routed to the triage nurse, fast
- Insurance pre-checked before the visit is booked
Questions, answered.
How much does a medical answering service cost?
Traditional medical answering services bill per call or per minute — typically $1–$3 with monthly minimums, and after-hours medical answering often costs extra. AI Phone 360 is a flat plan from $19.99/mo plus a per-AI-minute rate ($0.35 Basic, $0.20 Pro, $0.12 Enterprise), with no night or weekend surcharges.
Does it cover after-hours calls?
Yes. Forward your office line after close and patients get a live answer all night — appointment booking for tomorrow, office-hours questions answered, and urgent symptoms routed to the on-call provider based on rules you define. The same setup covers weekends and holidays.
Can it triage urgent symptoms?
Yes. You define the keywords that should escalate (chest pain, severe shortness of breath, suicidal ideation, etc.) and the AI transfers those calls live to your triage nurse or an on-call number while logging the symptom in the call record.
Is it HIPAA-aware?
Recordings and transcripts stay inside your private dashboard, encrypted at rest, with role-based access for your team. We sign a Business Associate Agreement (BAA) for clinics that need one — contact us before going live so we can scope your environment.
Does it integrate with my EHR?
Bookings can write to Google Calendar, iCloud, Outlook, and most modern scheduling APIs out of the box. For EHRs (athenahealth, eClinicalWorks, DrChrono) we support webhook sync — contact us and we will scope the integration during onboarding.
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