The AI call center
small business can afford.
AI call center software that gives you enterprise-grade call deflection, intent routing, and transcription — at a small-business price.
What AI call center means for your business
AI Phone 360 is an AI call center built for owner-operators and growing teams who need the deflection and intent-routing wins of a 500-seat contact center, without the Genesys or Avaya deployment. The same AI agents, the same call-handling outcomes, the same transcripts and analytics — at a small-business price. From $19.99/mo, no enterprise contract, no CCaaS migration.
Three things it does on every call.
Call deflection — fewer calls hit a human
The AI handles routine calls end-to-end (booking, FAQs, status updates, intake). Your team only sees the calls that need a person.
Intent routing built in
Keyword + time-of-day + caller-type rules send emergencies to on-call, sales calls to your closer, and routine calls to the AI.
Transcripts, recordings, and analytics
Every call recorded, transcribed, tagged, and searchable. Spot trends, train new staff, and audit compliance from one dashboard.
Six scenarios it handles end-to-end.
Customer support overflow
The AI answers when your queue is full, handles tier-1 questions, and pages a human for anything escalated.
Sales lead qualification
AI runs your qualifying script on every inbound, and routes hot leads to the right closer in real time.
Appointment and dispatch booking
Books service calls and consultations directly into your calendar with confirmation SMS to the customer.
Status update calls
Handles "where is my order?" and "is my car ready?" by checking the work order and SMS-ing back.
After-hours emergency triage
Picks up nights and weekends, triages urgency, and pages your on-call number for true emergencies only.
Multilingual support
Voice library includes Spanish, French, and more — answer Spanish-speaking callers without hiring a bilingual rep.
Real results, honestly stated.
60–80% deflection
Routine calls handled end-to-end by the AI, no human touch required.
No CCaaS required
Stands alone — no Genesys, Avaya, or Cisco deployment project.
From $19.99/mo
Same call-deflection wins at a fraction of enterprise CCAI pricing.
Quick answers.
Is AI Phone 360 a real AI call center?
Yes. It handles the same workflows a traditional contact center does — inbound call routing, intent recognition, AI-driven call handling, live agent escalation, recording, transcription, and analytics. The difference is it is sold to small businesses ($19.99/mo) instead of enterprise contact centers ($1,000+/mo on Google CCAI, Genesys, Avaya, etc.).
How is this different from Google Contact Center AI?
Google CCAI is an enterprise add-on for 100+ seat contact centers running CCaaS platforms like Genesys, Avaya, or Cisco. AI Phone 360 is a stand-alone AI call center for SMBs — no CCaaS migration, no enterprise contract, 90-second self-serve setup. See the side-by-side at /alternatives/google-contact-center-ai.
Can I bring my own phone number?
Yes. Port your business line to AI Phone 360 (standard 7-10 day porting), or forward your existing line to your new AI Phone 360 number so the AI picks up immediately while the port completes.
What does AI call center software cost?
AI Phone 360 starts at $19.99/mo (Basic), $59.99/mo (Pro), or $199.99/mo (Enterprise). Each plan includes the AI agent, transcripts, recordings, calendar sync, CRM integration, and live transfer. The only variable is per-AI-minute rate ($0.35 Basic, $0.20 Pro, $0.12 Enterprise) so your bill scales with usage, not seats.
Can the AI escalate to my human agents?
Yes. Live transfer rules route calls to specific numbers based on keywords (e.g. "transfer if caller says emergency"), time of day, caller type, or AI confidence. Everything not routed is handled by the AI end-to-end.
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Learn moreAI call center, small-business price.
Deflect routine calls, route the rest, and keep your team focused on revenue — from $19.99/mo.
90-second setup · Unlimited team members · Cancel anytime